• 4841 Clifford St, Portsmouth, VA 23701
  • 24/7 Emergencies
(757) 522-1679

Terms of Use

Effective Date: January 21, 2026

Welcome to Portsmouth Furnace Pros! These Terms of Use (“Terms”) govern your access to and use of our website, services, and any related content. By using our services or website, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

1. Services Provided

Portsmouth Furnace Pros provides professional furnace repair, replacement and maintenance services in Portsmouth, VA including:

  • Residential and commercial furnace repair and installation
  • Furnace cleaning
  • Furnace maintenance and tune up
  • Emergency heating and cooling repair

We strive to provide quality services, but availability may vary, and services are subject to scheduling and local regulations.

2. User Eligibility

  • You must be at least 18 years old to use our services or website.
  • By using our services, you confirm that you have the legal authority to enter into this agreement.

3. User Responsibilities

When using our website or services, you agree to:

  • Provide accurate, current, and complete information.
  • Use our services for lawful and authorized purposes only.
  • Follow company policies and instructions provided by our staff.
  • Ensure safe access to your property for our professionals.

4. Bookings and Payments

  • You can book services via our website, phone, or email.
  • Payment is due according to the pricing provided at the time of booking.
  • Portsmouth Furnace Pros  reserves the right to modify pricing with notice.
  • Applicable taxes and fees are the customer’s responsibility.

5. Cancellations, Rescheduling, and Refunds

  • Cancellations must be made at least 24 hours before the scheduled service.
  • Late cancellations or no-shows may incur a fee.
  • Refunds are issued at our discretion.
  • Rescheduling is subject to availability.

6. Service Access and Property Conditions

  • Customers are responsible for providing safe and reasonable access to their property.
  • Pre-existing conditions or hazards are not our company’s responsibility.
  • Customers should remove or secure fragile or valuable items before service.

7. Intellectual Property

  • All website content, including text, graphics, images, and logos, is the property of Portsmouth Furnace Pros .
  • You may not copy, modify, distribute, or reproduce any content without written permission.

8. Limitation of Liability

  • Services are provided “as-is” without warranties of specific results.
  • Portsmouth Furnace Pros is not liable for damages from pre-existing conditions, misuse, or lost items.
  • Liability is limited to the maximum extent allowed under Texas law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Portsmouth Furnace Pros , its employees, and agents from claims, damages, or losses arising from your misuse of services or violation of these Terms.

10. Termination of Services

  • We reserve the right to refuse or terminate services at any time.
  • Grounds for termination include unsafe behavior, policy violations, or non-payment.

11. Third-Party Services and Links

  • Our website may include links to third-party services or tools.
  • We are not responsible for their content, privacy practices, or availability.

12. Privacy Policy Reference

  • Our Privacy Policy explains how we collect, use, and protect your information.
  • Using our services, you accept both our Terms of Use and Privacy Policy.

13. Changes to These Terms

  • We may update these Terms at any time.
  • Updated Terms will be posted on this page with a new effective date.
  • Continued use of our website or services constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Commonwealth of Virginia.
  • Any disputes will be resolved in the state or federal courts located in Portsmouth, Virginia.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the full agreement between you and PortsmouthFurnace Pros regarding your use of our services and website.

17. Contact Information

PortsmouthFurnace Pros
Portsmouth, VA
Email: admin@furnacerepairportsmouthva.com